Returns & Refunds policy

At ShipNest India, customer satisfaction is our top priority. Due to the nature of personalized and perishable festive hampers, we follow a strict yet fair refund policy:

✅ Eligible Refunds:

• Refunds are applicable only in cases of:

  • Wrong item delivered

  • Damaged product on arrival

  • Non-delivery due to a fault on our end

❌ Non-Refundable:

• We do not offer refunds for:

  • Personalized or custom hampers (e.g. with handwritten notes or custom gifts)

  • Delay caused by incorrect shipping details provided by the customer

  • Minor packaging variations due to festive inventory

📩 To Request a Refund:

• Contact us at support@shipnestindia.com within 48 hours of delivery

• Include order number, a brief issue description, and clear photos (if applicable)

• Our team will review your request and respond within 2–3 business days

💰 Refund Process:

• Approved refunds will be processed to your original payment method within 7–10 working days

We appreciate your understanding and support as we strive to bring joy through every delivery.